upgig

Ticket refunded. Train and hotel? That's what Upgig is for

When a UK gig is cancelled or moved, you get your ticket money back but you're often left paying for a train and hotel you can't use. Upgig would pay back what you can't cancel, up to a limit.

Not on sale yet. Upgig is testing whether fans want this before asking an insurer to back it. Join the list and nothing is charged. The cancellation alerts below are free and working now.

Gig cancelled? Get your train, coach, fuel and hotel money back, up to £250. £4.99 a gig.

That price is an early idea, not a final offer. There may be levels: pay a bit more, get a higher limit. Your answers help set them.

Pays out when the artist, promoter or venue cancels or moves the date. Not if you just fancy a night in.

How it would work

  1. Add your gig once you've got your ticket. One small price per gig.

  2. If it's called off, we'll tell you the moment it happens, and what you can still cancel.

  3. Send us the booking you couldn't cancel and we'll pay it back. No long claim forms.

Hear it first, cancel what you can

Free, and working today. Follow your gig and we email you the moment it's cancelled, postponed or moves venue, with what you can still get back before the deadlines pass.

  • Alerts are free, and there's no app to download.
  • We only email you about what you asked for.
  • No cookies on this site.
  • We point you to hotel and travel rates you can cancel.
Follow a gig

Five quick questions

Help us set the cover limits. All optional, no email needed.

How many gigs did you travel to in the last 12 months? (an hour or more each way)
What does getting to a gig usually cost you in travel and a place to stay (not the ticket)?
Has a gig been cancelled or moved after you'd booked travel?
Who do you bank with? (we're talking to banks about including it free)
Your age

Questions

Can I buy it now?

Not yet. We're finding out how many people want it before launch. Join the waitlist and we'll email you once, when it's ready.

Doesn't ticket insurance already cover this?

Checkout ticket protection covers you if you can't go, for example if you're ill. It usually excludes the gig itself being cancelled by the artist, promoter or venue. Then the ticket is refunded by the seller, but your travel and hotel aren't.

Who would provide the cover?

It would be provided by a UK insurer authorised by the Financial Conduct Authority. Upgig designs the cover and spots the cancellations.

What if the gig is just postponed?

That's the plan: if the date moves and you've already paid for travel and a hotel you can't use, the cover would pay for it.